/* 聊天窗口基本樣式 */
.chat-widget {
  position: fixed;
  bottom: 20px;
  right: 20px;
  width: 300px;
  height: 400px;
  background: white;
  border-radius: 10px;
  box-shadow: 0 0 10px var(--boxshadow);/*penny edit 20241213*/
  display: flex;
  flex-direction: column;
  overflow: visible; /*hidden;*/
  /* transition: all 0.3s ease; *//*penny cm 20241219*/
  /* z-index: 1000; *//*penny cm 20241219*/
  /* 添加物件加速 */
  /* transform: translateZ(0); *//*penny cm 20241219*/
  will-change: transform;
  /* 添加平滑過渡，但拖動時會被移除 */
  /* transition: transform 0.1s ease-out; *//*penny cm 20241219*/
  transition: left 0.3s ease-out;
}

/* 標題欄樣式 */
.chat-header {
  padding: 10px;
  background: #075e54;
  color: white;
  border-bottom: 1px solid #ccc;
  display: flex;
  justify-content: space-between;
  align-items: center;
  cursor: move;/*(old :pointer)penny edit 20241216*/
  border-radius: 10px 10px 0 0;/*penny add 20241216*/
}

/* 資訊區域樣式 */
.chat-info {
  padding: 10px;
  background: #f8f8f8;
  border-bottom: 1px solid #ddd;
  display: flex;/*penny add 20241213*/
  flex-direction: column;
  gap: 0.5rem;
}

#callerId, #ringTime {
  /* margin: 5px 0; *//*penny cm 20241213(#ringTime重複)*/
  color: #333;
  text-shadow: 0px 0px 2px rgba(0, 0, 0, 0.6);/*penny add 20241216*/
}

#caseInfo {
  display: flex;
  align-items: center;/*penny add 20241213*/
  gap: 5px;
  /* margin-top: 5px; *//*penny cm 20241213*/
}

#caseIDText {
  flex: 1;
  padding: 5px;
  border: 1px solid #ddd;
  border-radius: 3px;
}

/* 按鈕樣式 */
.hold-on, .hold-btn, .unhold-btn, #doUpdateCaseID {
  padding: 4px 8px;/*(old:5px 10px)penny edit 20241213*/
  /* margin: 0 2px; *//*penny cm 20241213*/
  border: none;
  border-radius: 3px;
  cursor: pointer;
  background: #128C7E;
  color: white;
  transition: background 0.3s ease;
  font-size: 1rem;/*penny add 20241213*/
  text-shadow: 1px 1px 1px rgba(0, 0, 0, 0.3);/*penny add 20241216*/
  box-shadow: 1px 1px 3px rgba(0, 0, 0, 0.3);/*penny add 20241216*/
}

.hold-on:disabled, 
.hold-btn:disabled, 
.unhold-btn:disabled {
  background: #bbb;
  cursor: not-allowed;
}

.minimize-btn {
  background: none;
  border: none;
  color: white;
  font-size: 20px;
  cursor: pointer;
}

/* 訊息區域樣式 */
.chat-messages {
  padding: 10px;
  /* height: 300px; */
  height: calc(400px - 50px - 126px - 20px);/*penny edit 20241216*/
  overflow-y: auto;
  transition: height 0.3s ease;
  background: #E8E8E8;
  border-radius: 0 0 10px 10px;/*penny add 20241216*/
}

#callStt div {
  padding: 8px 12px;
  margin: 5px 0;
  max-width: 70%;
  border-radius: 10px;
  word-wrap: break-word;
}

.message-customer {
  color: #075e54;
  background-color: #e8f5e9;
  align-self: flex-start;
  margin-right: auto;
}

.message-agent {
  color: #fff;
  background-color: #075e54;
  align-self: flex-end;
  margin-left: auto;
}

/* 縮小狀態樣式 */
.chat-widget.minimized {
  height: 48px;/*(old:40px)penny edit 20241212*/
  overflow: hidden;
}

.chat-widget.minimized .chat-messages,
.chat-widget.minimized .chat-info {
  height: 0;
  padding: 0;
  overflow: hidden;
}

/* 滾動條樣式 */
.chat-messages::-webkit-scrollbar {
  width: 6px;
}

.chat-messages::-webkit-scrollbar-track {
  background: #f1f1f1;
}

.chat-messages::-webkit-scrollbar-thumb {
  background: #888;
  border-radius: 3px;
}

.chat-messages::-webkit-scrollbar-thumb:hover {
  background: #555;
}

.chat-container {
  width: 100%;
  height: 100%;
  background: white;
  overflow: auto;
}

.chat-toggle {
  position: absolute;
  right: -40px;
  top: 50%;
  transform: translateY(-50%);
  background: #f0f0f0;
  padding: 10px;
  border-radius: 0 5px 5px 0;
  cursor: pointer;
  display: none;  /* 初始隱藏 */
  writing-mode: vertical-rl;
  text-orientation: upright;
  box-shadow: 2px 0 5px rgba(0,0,0,0.1);
}

/* 收合狀態 */
.chat-widget.collapsed {
  transform: translateX(calc(100% + 40px));  /* 40px 是側邊按鈕的寬度 */
}

.chat-widget.collapsed .chat-toggle {
  display: block;
}

/* 拖動時的樣式 */
.chat-widget.dragging {
  transition: none;
}

.chat-button {
  z-index: 20;
  position: fixed;  /* 固定位置 */
  right: 0;        /* 靠右對齊 */
  top: 50%;       /* 垂直置中 */
  transform: translateY(-50%);  /* 精確垂直置中 */
  /* display: flex; *//*penny cm 20241219*/
  /* align-items: center; */
  /* justify-content: center; */
  /* width: 23px; *//*penny cm 20241219*/
  border: 0;
  background-color: #075e54;/*var(--darkened-button) penny edit 20241219*/
  cursor: pointer;
  font-size: 1.25rem;
  color: #FFFFFF;
  padding: 0.5rem 0.25rem;/*penny edit 20241219*/
  box-shadow: -1px 1px 10px var(--boxshadow);/*penny edit 20241219*/
  /*penny add below 20241219*/
  writing-mode: vertical-rl;
  font-weight: bold;
  border-radius: 8px 0 0 8px;
  letter-spacing: 0.1rem;
  text-shadow: 1px 0 3px rgba(0, 0, 0, 0.8);
}
.chat-button:hover {
  padding: 0.5rem 0.5rem 0.5rem 0.25rem;
}



#doUpdateCaseID:hover {
  background: #0a6960; /* 深一點的顏色 */
  box-shadow: 2px 2px 5px rgba(0, 0, 0, 0.4); /* 陰影加強 */
  transform: translateY(-1px); /* 輕微上浮效果 */
}

#doUpdateCaseID:active {
  transform: translateY(1px); /* 點擊時下壓效果 */
  box-shadow: 1px 1px 2px rgba(0, 0, 0, 0.3); /* 陰影減弱 */
}